Fulfillant

Returns Refund and Resend Policy

This policy is to be used as a resource by drop shipper that works with Fulfillant

1. Delayed Orders:

Orders No Found, In transit, Pending, Expired with more than 30 days . The above item no longer applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow. Fulfillant will not be liable for the delayed shipment of the orders. However, Fulfillant will notify you by Fulfillant Chat, Skype, Email, Line, WhatsApp etc within 5 days. if:

– A customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.

>>You Need to Operate on Fulfillant :

– Open dispute on Fulfillant APP

– Screenshot of customer complains or e-mail stating they haven’t received the order.

2. Delivered Orders:

If any drop shipping orders had been delivered within maximum delivery time (counting basing on our shipping time calculator ) and more than 38 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days), You will not be allowed to open dispute anymore.

For wholesale orders had been delivered within maximum delivery time (counting basing on our shipping time calculator ) and more than 14 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 21 days), You will not be allowed to open dispute anymore.

3. Damaged Orders:

Fulfillant will provide a full refund/replacement if:

- Orders arrived damaged.

- Order arrived damaged but the customer doesn’t want the replacement to be sent.

- For electronic products, drop shipper should open the dispute in 7 days after received.

- For ordinary products, drop shipper should open the dispute in 3 days after received.

>>You Need to Operate on Fulfillant :

- Open dispute on Fulfillant APP

- Photos of the damaged item to prove damage.

- Screenshot of the e-mail or dispute received.

>> The products might need to be returned to Fulfillant if our Dispute Operation Team asks for a return on the After Sales Service Center .

4. Bad Quality:

Fulfillant will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

- Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.

- For electronic products, drop shipper should open the dispute in 7 days after received.

- For ordinary products, drop shipper should open the dispute in 3 days after received.

>>You Need to Operate on Fulfillant :

- Open dispute on Fulfillant APP

- Photos of the items received from buyer to prove imperfections.

- Screenshot of the e-mail or dispute received.

>> The products might need to be returned to Fulfillant if our Dispute Operation Team asks for a return on the After Sales Service Center .

>> For parts missing, Fulfillant only accepts resend it instead of the full refund.

5. Delivery Countries Limits:

Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.

Fulfillant will not accept any dispute about delivery once order dispatched if ship to countries below：

<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>

You can still open a dispute with reasons except for delivery as usual.

>>You Need to Operate on Fulfillant :

- Open dispute on Fulfillant

- Photos of the items received from the buyer to prove the complaints.

- Screenshot of the e-mail or dispute received.

6. Shipping Method Limits:

Some shipping methods will be untrackable when orders arrived at some Countries, State, City, Fulfillant will not accept any dispute when you choose shipping method and ship to the limit countries. And Fulfillant will not recommend you to use those shipping methods when delivery countries are limited

China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.

HK post: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.

DHL: Remote address will charge additional cost, we will contact you once found it.

Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.

You can still open a dispute with reasons except for delivery as usual.

>>You Need to Operate on Fulfillant :

-Open dispute on Fulfillant APP

- Photos of the items received from the buyer to prove the complaints.

- Screenshot of the e-mail or dispute received.

7. The Dispute Which is not Fulfillant Faults:

Fulfillant will not accept any disputes that buyer received with reasons as below, because the description is defined by drop shippers' end and Fulfillant will ship the correct products that most of your customers like it, and also it is approved by your end.

- The buyer does not like it.

- The description is not real.

- Products smell unusual.

- The buyer ordered the wrong items or SKU.

- The shipping address provided incorrectly.

8. Products Returned to Fulfillant Warehouse:

- Normally Fulfillant will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive Fulfillant China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. Please do not ask your buyers to return the products to the address on parcel. Fulfillant Warehouse does not accept returns.

Fulfillant can accept the returns and put the products to your private inventory once we received it in Fulfillant China warehouses.

If you indeed want your buyer to return the products, please follow these steps:

How to return products to Fulfillant warehouse .

Please note Fulfillant will only put the products to your inventory and will not refund for it. This private inventory will be automatically used and reduce the product cost for your next order.

9. Orders Cancellation:

- POD orders can not be cancelled anytime, since it is customized made.

- Private inventory orders can not be cancelled once Fulfillant as agent made the purchase to the factory for you.

- Wholesale orders can not be cancelled once Fulfillant as agent made the purchase to the factory for you.

- Amazon FBA orders can not be cancelled once Fulfillant as agent made the purchase to the factory for you.